Label Credit
Pacific Barcode may periodically offer label credit when select Color Inkjet Label Printers are purchased online.
This label credit may only be applied toward the purchase of stock inkjet labels from the Pacific Barcode website and is not for custom label sizes. There is no cash value and the label credit must be used within 12 months of purchase.

Return Policy
All products are NOT returnable once the package has been opened. You must read and accept these terms and conditions before purchasing.  Products are fully covered under the manufacturer’s warranty should there be an issue with the product.

Unless Specified Below, unopened products are eligible for a full refund within 10  days of the purchase date. The customer is responsible for the cost of return shipping plus a 15% restocking fee. Products must be returned using the same method of shipping as used from Pacific Barcode. Any damage to the item in shipping will be deducted from the refund.

Labelmate/Bottlemate/Versamate:  Products may be returned in new condition. There is a 20% restocking fee on the these products

Other Restrictions
No returns accepted without an RMA (Return Merchandise Authorization)
You may get an RMA by calling our customer service department of filling out our RMA form located here:

There are no returns or refunds on opened packages, used products, custom orders, and/or consumable items such as ink cartridges, blank labels and other supplies. Shipping and handling charges are also non-refundable. Pacific Barcode does not provide exact delivery dates for orders and does not guarantee that orders will be delivered exactly within the estimated timeframe.

Preprinted or Customized Items
Pacific Barcode, Inc. represents that it has exercised normal care in the manufacture and shipment of all materials including labels, graphics and/or services (“products”). It shall be the buyer’s obligation to fully inspect the product in order to determine whether or not they conform to the buyer’s specifications with respect to the accuracy, quality, quantity and suitability for the buyer’s intended use. Upon receipt should you discover a manufacturer defect, Pacific Barcode Inc. shall either replace the products or refund the purchase price paid and shall have no further obligation to the buyer. Pacific Barcode Inc. assumes no responsibility for damages or defects resulting from the use of the products. Pacific Barcode Inc. is not obligated to replace or refund the purchase price unless the products are promptly inspected by the buyer and the buyer notifies Pacific Barcode Inc. within 15 days.

How to Avoid Returns
We highly recommend ordering free printed samples from the printers that you are considering purchasing. This will allow you to see the resolution and image quality before purchasing.

Receipt of Order
Examine your packages for possible shipping damage before opening the factory-sealed packaging. You must report any shipping damage to the carrier upon receipt and you may refuse the shipment if the package appears damaged. Once the factory seal is broken, the product is no longer eligible for return. The product is covered by the product’s respective manufacturer warranty. Any manufacturer defects that are discovered after opening the factory-sealed packaging must be addressed directly with the manufacturer of the product.

Defective Merchandise (DOA-Out of Box Failure)
Notify us within 15 days for all DOA and/or out-of-box damaged goods to start the RMA process. We will let you know whether you need to send the item back to Pacific Barcode or the manufacturer directly.

Refused Deliveries
Should you refuse a delivery where the package is not damaged, you will be refunded minus the original shipping cost and the return shipping cost plus restocking charges. A refund will not be issued until after the refused package is returned and inspected.

Extended Manufacturer Warranties
These extended warranties are available from Pacific Barcode and registered with the manufacturer at the time of purchase. It is the customer’s responsibility to verify that the extended warranty purchased was registered with the manufacturer within 15 days of the purchase date.